Support Services

Flexible support tiers let you choose the right level

Get Access to Experts When You Need Them.

ForgeRock is built on a foundation of customer satisfaction and happiness. We understand how crucial our Digital IAM platform is to your business, so we’ve built a support organization optimized for customer success. Our Global Support Services enables you to reach experts who can resolve your issues quickly and efficiently.

Here are a few features that empower us to provide superior service:

Global 24/7 support, staffed in your local time zone.
Business review and strategic planning to ensure product roadmap aligns with your priorities.
A flat structure staffed by development engineers.
Co-located support and engineering teams for maximum issue resolution.
Support staff evaluated on customer satisfaction, not ticket throughput.
Different tiers of support to give you flexibility in investment.

Get Overview

Gold

Bug fixes and ongoing enhancements.
24 X 7 web-based support.
24 X 7 email-based support.
24 X 7 phone escalation.
10 designated support contact accounts.
Business review and strategic planning.

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Silver

Silver Level

Bug fixes and ongoing enhancements.
24 X 7 web-based support.
24 X 7 email-based support.
12 X 5 phone escalation.
5 designated support contact accounts.

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Bronze

Bronze Level

Bug fixes and ongoing enhancements.
12 X 5 web-based support.
12 X 5 email-based support.
8 X 5 phone escalation.
2 designated support contact accounts.

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