Support Services
Flexible support tiers let you choose the right level
Gold Level
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Bug fixes and ongoing enhancements.
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24 X 7 web-based support.
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24 X 7 email-based support.
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24 X 7 phone escalation.
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10 designated support contact accounts.
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Business review and strategic planning.
Silver Level
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Bug fixes and ongoing enhancements.
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24 X 7 web-based support.
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24 X 7 email-based support.
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12 X 5 phone escalation.
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5 designated support contact accounts.
Bronze Level
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Bug fixes and ongoing enhancements.
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12 X 5 web-based support.
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12 X 5 email-based support.
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8 X 5 phone escalation.
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2 designated support contact accounts.