Get Access to Experts When You Need Them
Dedicated to Your Success
Our team of responsive, experienced support professionals can help you streamline your ForgeRock Identity Cloud deployment and minimize disruptions to provide better access, availability and revenue potential.
Identity Cloud Support provides superior service with:
- Global 24/7 support, staffed in your local time zone.
- Business review and strategic planning to ensure your product roadmap is aligned with your priorities.
- A flat structure staffed by development engineers.
- Colocated support and engineering teams for maximum issue resolution.
- Support staff evaluated on customer satisfaction, not ticket throughput.
- Multiple support tiers to give you flexibility in investment.
|Service Level Objective||99.9%||99.9%|
|Support Response times|
|P1||2 hours||1 hour|
|P2||4 hours||2 hours|
|P3||6 hours||4 hours|
|P4||24 hours||24 hours|
|Customer Success Manager||Optional|
|Authorized Support Contacts||Up to 10||Up to 20|
|Business Reviews and Strategic Planning|