Gartner Report: Technology Insight for Customer Identity and Access Management



Gartner states "CIAM technology popularity has surpassed homegrown solutions, but integration with adjacent technologies is still key to address digital experience and risk management needs. SRM leaders responsible for IAM must use a broader understanding of CIAM to choose the best tools and integrations available."

Download the report to learn key findings on current CIAM technologies offered in the market.

Gartner recommendations for security and risk management leaders include:

  • "Avoid wasting additional resources in developing CIAM capabilities that vendors can offer out of the box by choosing CIAM solutions that provide strong core capabilities to address most of their business requirements.."
  • "Choose commercially available CIAM technologies that provide easy integration extensibility by giving preference to vendors with native interfaces with important adjacent technologies like consent and preference management, fraud detection and SCA."
  • "Expand their evaluation criteria by including broader UX flows and evaluate the ability of vendors to deliver adaptive controls, identity proofing and UX-enhancing features."

Gartner, Technology Insight for Customer Identity and Access Management, Published 4 May 2020, Henrique Teixeira, Michael Kelley, Ant Allan, Jonathan Care

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